SolaX Power Network Technology (Zhejiang) Co.,Ltd.
SolaX Power Network Technology (Zhejiang) Co.,Ltd.
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Are SolaX inverters compatible with heatpump?

Yes, currently the following SolaX string inverters are compatible with heat-pump control (SG ready heat pump) via connecting to SolaX adaptor box:

X1-MINI G4

X1-BOOST G4

X3-MIC G2

X3-PRO G2

X1-Hybrid G4

X3-Hybrid G4


Can Adaptor Box G2 be connected to more than one heat pump?

No, only one heat pump can be connected to one Adaptor Box G2.


Can I add battery as energy storage in the future?

Yes, actually string inverters doesn't have battery management unit integrated. SolaX provides a string inverter + retro-fit + battery storage solution, which makes it possible to extend battery storage to existing string inverter system.

Can I see my energy consumption data at night?

The on-grid inverter can be offline at sunset without enough solar input. If you still want to monitor your system at night, you will need SolaX on-grid inverter with a built-in AC auxiliary power supply(APS) and SolaX smart energy meter/CT to achieve 24 hours energy monitoring.


Can two same Hybrid G4 be connected in parallel, one with the battery and the other without the battery?

The two inverters need to be connected with the same number and model of batteries before they can be connected in parallel.


Could SolaX inverters firstly be installed without batteries and then wait some months before installing batteries?

Yes, the latest Hybrid G4 version can support installed without batteries. It will only work as the on-grid inverter until the battery is connected.


Could we use BMS parallel box with T30? If yes, could we connect up to 8×T30 with it?

The BMS Parallel Box II G2 could support T30 batteries, and it can parallel with 1 to 8 piecies T30 batteries.

Do I need solar pannels for Solax EV charger to work?

No, Solax EV charger can work as standalone charger, the green and eco mode are extra features that allow you can use renewable energy generated by solar inverter and wind turbines.


Do I need to change any settings if I connect the Meter to the Adapter Box G2?

Yes, it is necessary to change the "Grid Data Source" from "Inverter" to "Meter".


Do we still need the EPS box with the new G4 inverter?

Our newest G4 inverters have internal switch function and the EPS box is not necessary


Does the Solax EV charger support Vehicle to grid(V2G)?

No


Does X3-Hybrid G4 support parallel?

Yes, three X3-Hybrid G4 inverter can be connected in parallel without EPS parallel box. For X3-Hybrid G4, we support up to 10 inverters to do the parallel connection with an EPS parallel box.


For Adapter Box G2, what does the "Consumption" mean in the setting of SG ready mode?

It means the power that was bought from the grid.


How does the Adaptor Box G2 know when the heat pump needs to be turned on?

In automatic control mode, the Adaptor Box G2 communicates via RS485, obtains on-grid data, SoC of battery and so on, and then responds to it after internal logical judgment.


How to configure Pocket WiFi 3.0?

Step 1: Scan the following QR code or search for the keyword “SolaxCloud” in the APP Store to download the Monitoring APP.


Step 2: Click the > button at upper left corner to choose language.


Step 3: Click “Sign Up” at the bottom of Monitoring App.


Step 4: Fill in your registration Email, input the Verification code, and enter your password to create the account.


Note:If the registration fails, please contact the SolaX Technical support team.


Step 1: Log in your account.


Step 2: Allow SolaxCloud to access your system location, fill in site name (self-defined), system size (refers to the total PV power of the system) and add device by scanning the code on Pocket WiFi.


Step 3: Enter your WiFi account and password. Start to configure the device network.


If the WiFi configuration fails, please check the following table to diagnose and seek solutions.



Is there any limitation about the number of Adapter Box G2 connected to an inverter?

Yes, only one Adapter Box can be connected to the inverter. There will be problems if we connect more than one  Adapter Box to an inverter.


What does "load capacity" mean when we set up the Adaptor Box G2?

It means the rated power of the heat pump.


What is On-grid inverter?

On-grid, or grid-tied, means the inverter can generate power when connecting to the grid. When the grid is disconnected or cut-off, the on-grid inverters will stop until the grid is back due to anti-islanding requirements.

We have single phase from 600W to 8kW, and three phase from 3kW to 150kW. For more details, please refer to this page: https://www.solaxpower.com/x1-boost


What are the Pockets that support the Modbus TCP?

The two modes of Pocket WiFi+LAN both support Modbus-TCP.


What are the Pockets that support to hide the WiFi hotspot?

How to enable: APP Remote Setting--Network Setting--Pocket WiFi SSID Broadcast. After turning it off, the WiFi signal of the Pocket will be displayed as a hidden network, manually entering the SSID is required when connecting.


What are the Pockets that support Live data 10 seconds uploading?

In addition to the module support, the inverter's firmware needs to support this feature.


What is the device name that the Pocket displays in the router?

Pocket LAN: W550-xxxxxx

Pocket WiFi 2.0 (SW): MXCHIP

Pocket WiFi 3.0/ Pocket WiFi 2.0 (SX): espressif

Pocket WiFi+LAN and Pocket WiFi+4G: displayed as ‘espressif’, except for 4G (No router for 4G)


What is the difference between RS485_INV port and RS485 port on the Adapter Box G2?

Pin 3 and Pin 6 of the RS485_INV can supply the Adapter Box G2 with power.


What is the difference between the different ‘max step’ Settings when the Adapter box G2 works in Analog output mode?

The Adapter Box G2 automatically assigns a voltage value ranging from 0 to 10 to each step based on the value of the max step. This makes the adapter box g2 suitable for various Analog Input heat pumps.


What kind of batteries does X3-ULTRA support? How many?

X3-ULTRA can currently support HS25/36 & HR25/36 & T58 batteries, including two independent battery interfaces:●X3-ULTRA + HS25/HR25, 4~13 batteries per tower (10.0~32.5kWh);●X3-ULTRA + HS36/HR36, with 4~13 batteries per tower(14.7~47.9kWh);●X3-ULTRA + T58, 2~4 batteries per tower(11.5~23.0kWh), with BMS Parallel Box II G2 can connect up to 4 towers;Note: New and old batteries of the same model can be expanded, connecting two ports for different models is not recommended.


What kind of batteries does IES support? What is the quantity?

IES currently only supports HS50E batteries (5.1 kWh, 102V, stacked batteries);●X1-IES, can be equipped with 1-4 batteries (5.1-20.4 kWh)●X3-IES, available with 2-6 batteries (10.2-30.6 kWh)


What power bands are available for the X3 IES?

X3-IES is available in 6 models: 5 / 6 / 8 / 10 / 12 / 15 kW.


What's the benefit to connect Solax EVC charger to Solax inverter?

There are two benefits, one is if there is zero export control requirement for your inverter, the inverter still can allow the EVC charger to use surplus solar energy, the other benefit is if your home has energy storage battery installed, the Solax inverter could control the battery not export energy to the charger.


What other devices can be connected to the RS485 port of the Adaptor Box G2 besides the inverter?

You can also connect an EV Charger and a smart meter.


What power bands are available in X3-ULTRA?

X3-ULTRA has 6 models: X3-ULT-15K / 19.9K / 20K / 25K / 30K.


What should I do if I want to use a heat pump with an Adapter Box G2 and the EV Charger both?

Taking the X1/X3 Hybrid G4 series inverter as an example, you need to make the following settings in the inverter: “Advancd”→“Modbus”→"CommFunSelect", select "EVC&AdaptBoxG2.There are two wiring methods: Method 1: Connect the EV Charger to the RS485 port on the Adapter Box G2.Method 2: Use an RJ45 splitter to connect the Adapter Box G2 and EV Charger.


What power bands are available for the X1 IES

The X1-IES is available in 6 models: 3 / 3.7 / 4.6 / 5 / 6 / 8 kW.


Which activation methods Solax EVC charger support?

Plug&play, Mobile APP, RFID card.


Where can I see the solar data?

You can check the system information on SolaX Cloud via Wi-Fi, LAN or 4G dongle. The data includes voltage(U)/Current(I)/Power(Pin and Pout) of PV side and grid side, energy flow diagram, energy of self-use and export to the grid(*meter or CT installation is required) and other detailed info.


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